Contact Us
We're here to help! Whether you're a player looking for assistance, a server owner with questions about listing your server, or have feedback about our platform, we'd love to hear from you.
Get in Touch
We typically respond within 24-48 hours. For faster assistance with common questions, check our FAQ page.
What Can We Help With?
For Players
- Help joining a server or troubleshooting connection issues
- Questions about voting and rewards
- Reporting inappropriate servers or violations
- Technical support with our website
- Suggestions for new features or improvements
For Server Owners
- Questions about adding or claiming your server
- Editing server information or categories
- Voting widget integration support
- Featured server and advertising inquiries
- Technical questions about server status monitoring
- Account and ownership verification issues
General Inquiries
- Partnership and collaboration opportunities
- Media inquiries and press requests
- Feedback and suggestions
- Bug reports and technical issues
- Data privacy and account concerns
Before You Contact Us
To help us assist you more efficiently, please check these resources first:
Response Times
We strive to respond to all inquiries as quickly as possible:
- General Questions: Within 24-48 hours
- Technical Issues: Within 12-24 hours
- Urgent Server Violations: Within 24 hours
- Business Inquiries: Within 2-3 business days
Please note that response times may be longer during weekends and holidays. We appreciate your patience!
Tips for Faster Support
When contacting us, please include:
- A clear description of your question or issue
- Your username or email if it's account-related
- Server name/ID if your question is about a specific server
- Screenshots of error messages (if applicable)
- Steps to reproduce the issue (for technical problems)
If you're reporting a server for violating our Terms of Service (scams, inappropriate content, false advertising), please include the server name, specific violation details, and any evidence (screenshots, logs) to help us investigate quickly.
Social & Community
While we don't provide official support through social media, you can stay updated with the latest news, features, and announcements by following our community channels. Check back here for social links as we expand our community presence!
Still Have Questions?
We're here to help make your Minecraft multiplayer experience better!
Email Us